Comments on: Your Rant Here http://www.changeinterms.com Now We're Coming After You Tue, 18 May 2010 01:47:41 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Terry Adamik http://www.changeinterms.com/your-rant-here/comment-page-2/#comment-1937 Terry Adamik Tue, 18 May 2010 01:47:41 +0000 http://www.changeinterms.com/?page_id=937#comment-1937 My credit limit has been in the 3-4k range for the last 10 years or so. In 2008 I went to war with Directv when they began billing me $100 for an early cancellation fee. It’s a long story that is curently being litigated by the State of Washington where I reside. Suffice to say that in late 2009 the charge appeared briefly on my credit report at all 3 major CPA’s. I was able to get the hit’s removed, but not before Chase lowerd my credit to $400. I called when a charge was denied, followed up on getting the info off my credit reports, and then called again last week and asked for my limit to be restored. My request was denied and they said I had to wait for the reason to be mailed to me. Today, I got the letter. It says that the reason for their decision was, “Too many recent requests for credit or reviews of your credit.” It also says that the decision was made in whole or in part based on information obtained from Equifax. I immediately got my online credit report from Equifax and looked in the inquiries section only to find that it says, “You have no inquiries on file.” WHAT IS GOING ON HERE? Seriously . . . if anyone out there knows anything about how this can happen please respond! Is it ok for Chase to just say that . . . even though it’s completely untrue? What could possibly be motivating them . . . and why not just tell me the real reason they don’t want to increase my limit? My credit limit has been in the 3-4k range for the last 10 years or so. In 2008 I went to war with Directv when they began billing me $100 for an early cancellation fee. It’s a long story that is curently being litigated by the State of Washington where I reside. Suffice to say that in late 2009 the charge appeared briefly on my credit report at all 3 major CPA’s. I was able to get the hit’s removed, but not before Chase lowerd my credit to $400. I called when a charge was denied, followed up on getting the info off my credit reports, and then called again last week and asked for my limit to be restored. My request was denied and they said I had to wait for the reason to be mailed to me. Today, I got the letter. It says that the reason for their decision was, “Too many recent requests for credit or reviews of your credit.” It also says that the decision was made in whole or in part based on information obtained from Equifax. I immediately got my online credit report from Equifax and looked in the inquiries section only to find that it says, “You have no inquiries on file.” WHAT IS GOING ON HERE?

Seriously . . . if anyone out there knows anything about how this can happen please respond! Is it ok for Chase to just say that . . . even though it’s completely untrue? What could possibly be motivating them . . . and why not just tell me the real reason they don’t want to increase my limit?

]]> By: citi-slap http://www.changeinterms.com/your-rant-here/comment-page-2/#comment-1930 citi-slap Sat, 17 Apr 2010 16:14:33 +0000 http://www.changeinterms.com/?page_id=937#comment-1930 Citibank is now doing the same thing Chase has been doing for a while. Last year, Citi offered me a year of 0% interest and 1% minimum payment on my existing account which I had for more than 15 years, which I gladly accepted. They were very understanding of my financial situation. I have never been late on this account. A month ago, they send me a notice that the 1 year of 0% had come to an end and they congratulated me on my excellent payment history. Now, as a "THANK YOU", Citibank is offering(forcing on) me 28.99% APR and a minimum payment of 3%. THANK YOU FOR BEING SUCH A LOYAL CUSTOMER! Citibank is now doing the same thing Chase has been doing for a while. Last year, Citi offered me a year of 0% interest and 1% minimum payment on my existing account which I had for more than 15 years, which I gladly accepted. They were very understanding of my financial situation. I have never been late on this account. A month ago, they send me a notice that the 1 year of 0% had come to an end and they congratulated me on my excellent payment history. Now, as a “THANK YOU”, Citibank is offering(forcing on) me 28.99% APR and a minimum payment of 3%. THANK YOU FOR BEING SUCH A LOYAL CUSTOMER!

]]> By: SEO http://www.changeinterms.com/your-rant-here/comment-page-2/#comment-1923 SEO Thu, 18 Feb 2010 01:41:49 +0000 http://www.changeinterms.com/?page_id=937#comment-1923 It's a good thing that so many people have started class action law suits. In addition to the change in terms that have affected so many Chase customers, Chase has so many additional ways of ripping of its customers. I had both a personal card and a business card that I paid off in its entirety in August and September of last year. They both carried high balances, but due to circumstances, I was late on my business card. My rate on that card immediately went to 29.99% and I was (like many other customers) intimidated by Chase to pay the full amount or else... (being reported to the credit agencies). So I made a verbal agreement that I would pay off the entire balance if they were willing to waive a number of fees that I had incurred. But how stupid of me, I should have known better: Chase doesn't even honor written agreements, so why should they honor "verbal" agreements. You can read the entire story here: http://www.seo-bliss.com/finance/chase-the-worst-card-for-business/ I just hope that more people will start law suits about the dishonest business practices of Chase. It’s a good thing that so many people have started class action law suits. In addition to the change in terms that have affected so many Chase customers, Chase has so many additional ways of ripping of its customers.

I had both a personal card and a business card that I paid off in its entirety in August and September of last year. They both carried high balances, but due to circumstances, I was late on my business card. My rate on that card immediately went to 29.99% and I was (like many other customers) intimidated by Chase to pay the full amount or else… (being reported to the credit agencies). So I made a verbal agreement that I would pay off the entire balance if they were willing to waive a number of fees that I had incurred. But how stupid of me, I should have known better: Chase doesn’t even honor written agreements, so why should they honor “verbal” agreements. You can read the entire story here: http://www.seo-bliss.com/finance/chase-the-worst-card-for-business/

I just hope that more people will start law suits about the dishonest business practices of Chase.

]]> By: Todd http://www.changeinterms.com/your-rant-here/comment-page-2/#comment-1921 Todd Sat, 13 Feb 2010 05:42:04 +0000 http://www.changeinterms.com/?page_id=937#comment-1921 I'm glad to say that I received good news from the BBB and I will finally be relieved of the wrongfully incurred late charges and interest fees that accrued since 2008. I’m glad to say that I received good news from the BBB and I will finally be relieved of the wrongfully incurred late charges and interest fees that accrued since 2008.

]]> By: Todd http://www.changeinterms.com/your-rant-here/comment-page-2/#comment-1909 Todd Fri, 29 Jan 2010 08:11:19 +0000 http://www.changeinterms.com/?page_id=937#comment-1909 Dear Sir or Madam, I am writing to dispute a billing error that occurred on December 1, 2008. Please hear me out and try to understand my perspective of the situation. On September 1, 2008 I opened an Amazon Chase credit card to take advantage of the $30 credit offered for opening an account. At that time I made purchases totaling $117.19. and with the addition of the $30 credit, my account totaled $87.19. In October I received my first statement which reflected this. In November I received my second statement totaling to $103.54 which was the $87.19 + $16.35 for late fees and finance charges. My third statement for December which shows opening/closing date as 11/03/08-12/01/08. On December 1, 2008 prior to any bill arriving, my bank posted a debit to Chase Epay for $132.54. This December statement reflected the November balance of $103.54 + $29 late fee for a total of $132.54. My question is this: If on December 1, 2008 I made a payment for $132.54, where did I get that amount prior to receiving a statement? Unfortunately I did not record the conversation, but I spoke to an account representative to arrive at that amount. I asked specifically “How much do I owe in order to have this account paid up to date without any balance?” and then I asked to have the account closed. Here is where things become odd and you need to understand my perspective. I am now under the impression that this account is taken care of. (paid and closed) In May 2009 I receive a letter from Chase dated May 6, 2009 saying my account is past due. This is when I begin to realize the mistake that was made by me processing a purchase on Amazon without meticulously checking which account was being charged. I inadvertently made the purchase on February 8, 2009 by clicking the “proceed to checkout” button, followed by the “place your order” button using the wrong account. Again, I am under the impression this account is closed and does not exist. This belief is further vindicated by the fact that I was no longer receiving any paper statements. The Chase letter dated May 6, 2009, which presumably arrived after its inception, was my first trace of this account still existing. After paying off the Chase account in December, my account had somehow become a paperless entity. May 23, 2009 the same procedure that transpired in December 2008 was followed to pay-off the Chase account. Only this time it was followed up with a fax to create documentation of the event. My February Amazon order total was $50.98, and the past due notice said the amount due was $51.26 which was confirmed by the Chase account service personnel, so that is what I paid. How can this account be past due and at $300 today? I would also like to add that all of my other credit is intact and has never received any negative marks. Anyone have comments? Suggestions? I would love to hear them. I will be faxing this in to the Correspondence department shortly. I'm not holding my breath, but I'm not paying it either. Dear Sir or Madam,
I am writing to dispute a billing error that occurred on December 1, 2008. Please hear me out and try to understand my perspective of the situation. On September 1, 2008 I opened an Amazon Chase credit card to take advantage of the $30 credit offered for opening an account. At that time I made purchases totaling $117.19. and with the addition of the $30 credit, my account totaled $87.19. In October I received my first statement which reflected this. In November I received my second statement totaling to $103.54 which was the $87.19 + $16.35 for late fees and finance charges. My third statement for December which shows opening/closing date as 11/03/08-12/01/08. On December 1, 2008 prior to any bill arriving, my bank posted a debit to Chase Epay for $132.54. This December statement reflected the November balance of $103.54 + $29 late fee for a total of $132.54. My question is this: If on December 1, 2008 I made a payment for $132.54, where did I get that amount prior to receiving a statement? Unfortunately I did not record the conversation, but I spoke to an account representative to arrive at that amount. I asked specifically “How much do I owe in order to have this account paid up to date without any balance?” and then I asked to have the account closed. Here is where things become odd and you need to understand my perspective. I am now under the impression that this account is taken care of. (paid and closed)
In May 2009 I receive a letter from Chase dated May 6, 2009 saying my account is past due. This is when I begin to realize the mistake that was made by me processing a purchase on Amazon without meticulously checking which account was being charged. I inadvertently made the purchase on February 8, 2009 by clicking the “proceed to checkout” button, followed by the “place your order” button using the wrong account.
Again, I am under the impression this account is closed and does not exist. This belief is further vindicated by the fact that I was no longer receiving any paper statements. The Chase letter dated May 6, 2009, which presumably arrived after its inception, was my first trace of this account still existing. After paying off the Chase account in December, my account had somehow become a paperless entity.
May 23, 2009 the same procedure that transpired in December 2008 was followed to pay-off the Chase account. Only this time it was followed up with a fax to create documentation of the event. My February Amazon order total was $50.98, and the past due notice said the amount due was $51.26 which was confirmed by the Chase account service personnel, so that is what I paid.
How can this account be past due and at $300 today?
I would also like to add that all of my other credit is intact and has never received any negative marks.

Anyone have comments? Suggestions? I would love to hear them. I will be faxing this in to the Correspondence department shortly. I’m not holding my breath, but I’m not paying it either.

]]> By: Lncfr http://www.changeinterms.com/your-rant-here/comment-page-2/#comment-1884 Lncfr Wed, 06 Jan 2010 07:28:47 +0000 http://www.changeinterms.com/?page_id=937#comment-1884 Just got our rate-hike for no reason. Here is our response: cc: Gordon A. Smith CEO Chase Card services. Chase Card Services Three Christina Centre 201 N Walnut ST Wilmington, DE 19801 270 park avenue New York, NY 10017-2070 Chase Card Services P.O. Box 15298 Wilmington, DE 19850-5298 Dear Sirs or Madams: In reviewing my account **** **** **** **** (member since 2003) , I notice that my APR has been increased to 18.24% from 12.24%, a full 6%. This was done without any prior notification or explanation for the increase, despite my having never been late on a payment, and usually paying those above the minimum. In the seven years I have been with Chase, I have acted in good faith and abided by the terms and conditions as outlined in our original contract. By this action I view you to be either in error or in breach. I consider this increase, if intentional, as tantamount to theft, breach of faith, tortuous interference with a contract and should this affect my credit rating, an egregious libeling of my name. I have worked very hard to maintain near perfect credit status my entire adult life and will seek ALL legal remedies at my disposal (including prosecution for material damages) to see the that it is maintained and my good name protected and respected. It is regrettable if JP Morgan deems it nonobligatory to abide the same lawful standards and ethics as those of its customers and competitors. I intend to avoid being taken victim in the wholesale larcenies being perpetrated in the banking industry. The actions of JP Morgan Chase in particular, your subsidiaries and counterparts, seem determined to destroy the financial industry along with the economy of the nation that birthed it. I have prepared for this occasion. I am confident that my character and reputation will be sufficient to see me through the coming years without the services your company has provided to date and am prepared to sever my relationship with JP Morgan Chase effective immediately. I have written to give Chase this single opportunity to restore our account to its previous status and original APR of 11.9%. Until such time as that is accomplished you can expect further remittance and communication from me to cease. I will ignore you entirely hereafter. By acting in a criminal fashion, arbitrarily attempting to raise my cost of living by more than $100 a month at the height of an economic crisis without any service to show for it, value added for it, or cause to do so, you have reset the playing field and forced me to participate with you the same level of ruthlessness, underhandedness, and back dealing that you have yourselves employed. You have also provided me an opportunity to participate in the constitutionally mandated revolt that has been provoked by the over-reaching greed of U.S. banking cartels. Thank you for the singular opportunity to serve my country in that way. Your next step as an Executive at JP Morgan is to take a look at my seven year history with you, in light of 25+ years of perfect payment history, and make the decision. Do you want seven more, or do you want to write down $17,950.00 of good money reliably at work in the marketplace today? Go ask Mr. Dimon what is better in his opinion: Same size piece of pie? Or no pie at all? I have lived up to my obligations and kept good faith with you, my other creditors, and all my relations private and professional. I will continue to do so according to the rule of law and basic civic decency. I have always believed in fair and honest dealing and lived so that my word is as good as my contract. My credit history reflects this ethic and it is with the full weight of that 25+ year history that I promise you that if the exact terms I have stated are not met, you will have forfeited the principal amount of my outstanding balance and all future interest thereof. I say this without rancor, compunction or equivocation, as a statement of simple fact to assist in your calculations. It is my sincere admonishment that as a company, and individuals within JP Morgan Chase, you will return to those same principles which allowed you to fuel prosperity and innovation in the past and turn away from the self destructive futility evinced in these dishonorable, short-sighted, criminal tactics. As potentially one of thousands of small cut's assigned for your new year, I eagerly await your reply and thank you for the opportunity to address this pressing social issue in a direct and personal manner. Sincerely, Just got our rate-hike for no reason. Here is our response:
cc: Gordon A. Smith CEO Chase Card services.
Chase Card Services
Three Christina Centre
201 N Walnut ST
Wilmington, DE 19801
270 park avenue New York, NY 10017-2070

Chase Card Services
P.O. Box 15298
Wilmington, DE 19850-5298

Dear Sirs or Madams:

In reviewing my account **** **** **** **** (member since 2003) , I notice that my APR has been increased to 18.24% from 12.24%, a full 6%. This was done without any prior notification or explanation for the increase, despite my having never been late on a payment, and usually paying those above the minimum.

In the seven years I have been with Chase, I have acted in good faith and abided by the terms and conditions as outlined in our original contract.

By this action I view you to be either in error or in breach.

I consider this increase, if intentional, as tantamount to theft, breach of faith, tortuous interference with a contract and should this affect my credit rating, an egregious libeling of my name.

I have worked very hard to maintain near perfect credit status my entire adult life and will seek ALL legal remedies at my disposal (including prosecution for material damages) to see the that it is maintained and my good name protected and respected.

It is regrettable if JP Morgan deems it nonobligatory to abide the same lawful standards and ethics as those of its customers and competitors. I intend to avoid being taken victim in the wholesale larcenies being perpetrated in the banking industry. The actions of JP Morgan Chase in particular, your subsidiaries and counterparts, seem determined to destroy the financial industry along with the economy of the nation that birthed it.

I have prepared for this occasion.

I am confident that my character and reputation will be sufficient to see me through the coming years without the services your company has provided to date and am prepared to sever my relationship with JP Morgan Chase effective immediately.

I have written to give Chase this single opportunity to restore our account to its previous status and original APR of 11.9%. Until such time as that is accomplished you can expect further remittance and communication from me to cease. I will ignore you entirely hereafter.

By acting in a criminal fashion, arbitrarily attempting to raise my cost of living by more than $100 a month at the height of an economic crisis without any service to show for it, value added for it, or cause to do so, you have reset the playing field and forced me to participate with you the same level of ruthlessness, underhandedness, and back dealing that you have yourselves employed. You have also provided me an opportunity to participate in the constitutionally mandated revolt that has been provoked by the over-reaching greed of U.S. banking cartels. Thank you for the singular opportunity to serve my country in that way.

Your next step as an Executive at JP Morgan is to take a look at my seven year history with you, in light of 25+ years of perfect payment history, and make the decision. Do you want seven more, or do you want to write down $17,950.00 of good money reliably at work in the marketplace today? Go ask Mr. Dimon what is better in his opinion: Same size piece of pie? Or no pie at all?

I have lived up to my obligations and kept good faith with you, my other creditors, and all my relations private and professional. I will continue to do so according to the rule of law and basic civic decency.
I have always believed in fair and honest dealing and lived so that my word is as good as my contract. My credit history reflects this ethic and it is with the full weight of that 25+ year history that I promise you that if the exact terms I have stated are not met, you will have forfeited the principal amount of my outstanding balance and all future interest thereof. I say this without rancor, compunction or equivocation, as a statement of simple fact to assist in your calculations.

It is my sincere admonishment that as a company, and individuals within JP Morgan Chase, you will return to those same principles which allowed you to fuel prosperity and innovation in the past and turn away from the self destructive futility evinced in these dishonorable, short-sighted, criminal tactics.

As potentially one of thousands of small cut’s assigned for your new year, I eagerly await your reply and thank you for the opportunity to address this pressing social issue in a direct and personal manner.

Sincerely,

]]> By: Robert Peacock http://www.changeinterms.com/your-rant-here/comment-page-2/#comment-1878 Robert Peacock Sun, 03 Jan 2010 00:28:25 +0000 http://www.changeinterms.com/?page_id=937#comment-1878 Yes, stupidly, I recently wrote a balance transfer check that Chase had sent me for 3.99 APR for a limited time. Then, I get a letter from Chase stating they had lowered my credit limit (without any warning) and could not honor the check that I wrote for supplies for my small business. Now, I have to deal with the returned check fees, the embarrassment, the damage to my reputation and the damage to my credit score. Yes, stupidly, I recently wrote a balance transfer check that Chase had sent me for 3.99 APR for a limited time. Then, I get a letter from Chase stating they had lowered my credit limit (without any warning) and could not honor the check that I wrote for supplies for my small business.
Now, I have to deal with the returned check fees, the embarrassment, the damage to my reputation and the damage to my credit score.

]]> By: Evan Ward http://www.changeinterms.com/your-rant-here/comment-page-2/#comment-1858 Evan Ward Sun, 13 Dec 2009 00:14:34 +0000 http://www.changeinterms.com/?page_id=937#comment-1858 I am a concerned and frankly angered customer of Chase Credit. I had a 5.99 percent APR on my Chase Credit Card and rarely used it. This year I did take advantage of the credit line for tuition and automotive repairs. I will be able to pay it off fairly promptly. My disdain with Chase is that soon after the use of my card (which had a 0 balance not long ago), my rate was over doubled and went from a fixed rate to a variable rate (5.99 percent fixed to 12.24 percent variable). I filed a complaint with the Better Business Bureau, and received a call from Paul Bonti- an executive with Chase. He effectively gave me two options to resolve the issue, one- accept the current terms and keep the account, or two- close the account and have the remaining balance reverted to the 5.99 percent terms. Because I will be able to pay off the balance relatively soon, I am going to simply do that and not use the card again, rather than risk damaging my credit by closing the account. Chase is certainly, in my opinion, pursuing a path that "should" significantly damage their reputation. I must admit- I was a happy Chase customer until this year, but now remain unhappy with the resolution of my problem (or lack thereof) and feel a little "betrayed" by the whole experience. Chase will survive without my business, but there certainly should be a concerted, collaborative effort to voice these problems and help ensure that what is happening to Americans who are already suffering, comes to an end soon. I have other credit cards and have not been treated this way by any other bank that I am aware of. Sincerely, Evan PS. I have NEVER been late on a payment to any creditor, including Chase. I am a concerned and frankly angered customer of Chase Credit. I had a 5.99 percent APR on my Chase Credit Card and rarely used it. This year I did take advantage of the credit line for tuition and automotive repairs. I will be able to pay it off fairly promptly. My disdain with Chase is that soon after the use of my card (which had a 0 balance not long ago), my rate was over doubled and went from a fixed rate to a variable rate (5.99 percent fixed to 12.24 percent variable). I filed a complaint with the Better Business Bureau, and received a call from Paul Bonti- an executive with Chase. He effectively gave me two options to resolve the issue, one- accept the current terms and keep the account, or two- close the account and have the remaining balance reverted to the 5.99 percent terms. Because I will be able to pay off the balance relatively soon, I am going to simply do that and not use the card again, rather than risk damaging my credit by closing the account. Chase is certainly, in my opinion, pursuing a path that “should” significantly damage their reputation. I must admit- I was a happy Chase customer until this year, but now remain unhappy with the resolution of my problem (or lack thereof) and feel a little “betrayed” by the whole experience. Chase will survive without my business, but there certainly should be a concerted, collaborative effort to voice these problems and help ensure that what is happening to Americans who are already suffering, comes to an end soon. I have other credit cards and have not been treated this way by any other bank that I am aware of.

Sincerely,

Evan

PS. I have NEVER been late on a payment to any creditor, including Chase.

]]> By: Greg Sexton http://www.changeinterms.com/your-rant-here/comment-page-2/#comment-1856 Greg Sexton Fri, 11 Dec 2009 17:20:49 +0000 http://www.changeinterms.com/?page_id=937#comment-1856 I have a simple question. My problem doesn't concern them jacking up my rates. It concerns how they process debit card transactions, and how they purposely overdraft accounts with as many charges as possible. The fact they hold charges for up to three weeks before processing them etc. Does anyone know if there is a class action case against chase regarding this practice? I would love to hear from anyone involved in one or considering filing one. I have a simple question. My problem doesn’t concern them jacking up my rates. It concerns how they process debit card transactions, and how they purposely overdraft accounts with as many charges as possible. The fact they hold charges for up to three weeks before processing them etc. Does anyone know if there is a class action case against chase regarding this practice? I would love to hear from anyone involved in one or considering filing one.

]]> By: Paula http://www.changeinterms.com/your-rant-here/comment-page-2/#comment-1854 Paula Thu, 10 Dec 2009 17:59:56 +0000 http://www.changeinterms.com/?page_id=937#comment-1854 I am upset that Chase has lowered my credit limit and rejected the check they sent to me that they said I could write against my credit limit. They lowered my credit limit from 35,000 to 25,000. I have made my payments on time. When I called them, they just tell you that they have a right to refuse payment. If that's the case, I think they should make that decision before sending out any checks to consumers. I believe that credit card companies should not be allowed to lower the credit limit after authorizing that limit. Because when they lower that limit it hurts the consumers credit score. I dont think it is right for them to lower limits, when the consumer has been keeping the account in good standing. The credit score becomes not a true picture of the consumers debt paying ability. I'm ready for a class action suit for misleading consumers. I am upset that Chase has lowered my credit limit and rejected the check they sent to me that they said I could write against my credit limit. They lowered my credit limit from 35,000 to 25,000. I have made my payments on time.
When I called them, they just tell you that they have a right to refuse payment. If that’s the case, I think they should make that decision before sending out any checks to consumers. I believe that credit card companies should not be allowed to lower the credit limit after authorizing that limit. Because when they lower that limit it hurts the consumers credit score. I dont think it is right for them to lower limits, when the consumer has been keeping the account in good standing. The credit score becomes not a true picture of the consumers debt paying ability. I’m ready for a class action suit for misleading consumers.

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