Kathy Chu’s article entitled, “Chase adds fee for low-rate credit cards,” in USA Today includes an apparent quote that (supposedly) indicates the actual number of accounts that have been targeted by Chase’s change in terms, raising minimum payments to 5% of the balance on account holders who had previously been promised low “fixed APR Until the [...]
Posts Tagged ‘customer service’
“If you’re not happy, then I’ll close your account for you right now”
The author of the initial post about which I am writing, Joshua Dorkin, described an instance when he expressed being unhappy with Chase customer service, to which he received the callous reply: “If you’re not happy, then I’ll close your account for you right now.”
Yep, that’s the same kind of conversation that I have had.
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