Posts Tagged ‘customer service’

I think I can sumarize my views regarding a Chase customer satisfaction survey that was sent by Chip Hill, Senior Vice President, Customer Experience, by using my new electronic stamp.  According to the cover letter, Chase needs my opinion on how well the Card service’s Executive Office handled my concern.  

ChangeInTerms.com is my response to how well my concerns [...]

According to an article in the Atlanta Journal-Constitution, Chase will be liquidating a customer service center in Kennesaw, Georgia (a suburb of Atlanta), by mid-year, 2010.  The center has been associated with the servicing of co-branded (affinity) Circuit City credit card accounts, and 730 jobs will be cut (although affected employees are eligible to apply for positions [...]

As Dr. Lahm has already mentioned and a number of other people have commented on this site, among the many egregious actions Chase has engaged in as part of this “for the life of the balance” change in terms, not offering a conventional “opt out” is the most overtly oppressive element, and the one with [...]