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Posts under ‘Join the Fight’

Have you been solicited for a small business/professional credit card?

I’ve been speaking with a Wall Street Journal reporter who is working on an upcoming piece, and we could use your help. This is a different reporter than the person who interviewed me earlier about “small business credit card woes,” Jane Kim (but she sits in close proximity to Jane, so “Hi” Jane!). Here’s a […]

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ChangeInTerms.com site poll finds 97% of respondents have experienced abusive treatment from a credit card company “for no reason” (meaning, the customer did not do anything wrong).

I have been watching the votes as they have come in on the ChangeInTerms.com site poll pertaining to whether or not credit card customers have been abused “for no reason.”  The other day, the number of total votes reached 1000.  I felt that this was a worthy milestone, and I took the opportunity to capture […]

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SVP of Customer Service at Chase — “Please just transfer your accounts to another bank and leave me alone”?

I received a very unusual submission for moderation for the “Your Rant Here” section of the ChangeInTerms.com site (time stamped at 11:37.m. last night, October 24, 2009).  The email address given by the submitter was associated with Chase. The numerous grammatical mistakes (and end of the message) made me wonder if it was from a […]

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