Comments on: How well have my concerns been handled by Chase’s Executive Office? ChangeInTerms.com is my answer to that question.

By: steve

steve — Thu, 19 Mar 2009 01:45:29 +0000

I sent back the notice blank with a note to read : Changeinterms.com.
along with a few choice words!

By: Dr Robert Lahm

Dr Robert Lahm — Thu, 19 Mar 2009 01:26:06 +0000

Hi Jeff,

I agree with regard to Southwest in terms of my own positive experiences thus far. Also, my neighbor (a “good guy”) is a pilot with them. Further, I had the opportunity to see a presentation (at an academic conference) about the “behind the scenes” story that was occurring during the 9-11 attack (Southwest trying to get its planes and passengers down safely). People in the audience were cheering, and there were tears, too.

This is why I would advocate contacting Southwest to let them know that Chase may tarnish its brand. Did you know that the Southwest Rapid Rewards Visa card is issued by none other than Chase? See:

http://www.southwest.com/rapid_rewards/visa.html

By: Jeff

Jeff — Wed, 18 Mar 2009 21:30:31 +0000

You want a company that I think has got customer service down pat… Southwest Airlines.

By: Chris - CyberCJH

Chris - CyberCJH — Wed, 18 Mar 2009 16:06:24 +0000

Sam Walton once said, “The goal as a company is to have customer service that is not just the best, but legendary.”

I think Chase has brought a whole new and perverted meaning to the word ‘legendary.’