Comments on: “Get out,” “opt out,” “bail out,” “freak out”: Chase, you have options, too. http://www.changeinterms.com/2009/01/07/get-out-opt-out-bail-out-freak-out-chase-you-have-options-too/ Now We're Coming After You Tue, 18 May 2010 01:47:41 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Dennis Garrison http://www.changeinterms.com/2009/01/07/get-out-opt-out-bail-out-freak-out-chase-you-have-options-too/comment-page-1/#comment-1475 Dennis Garrison Tue, 25 Aug 2009 18:25:57 +0000 http://www.changeinterms.com/?p=363#comment-1475 I called Chase this weekend to verbally notify them that I had already written them via their on line "contact us" web links that I did not accept their change in terms and requested them to close my account and opt out. Of course they told me I could not opt out, but they could refer me to their alternate options personnel to see if I qualified for a lower minimum payment. This was all another fasad for the lead in to their desire to change my fixed 3.99% rate life of the loan terms for their offered 7.99% with a 2% minimum payment term. I told them I was not interested in increasing my interest rate, because the 3.99% rate based on a minimum payment of 2% of the last statement balance was what they offered and I had already accepted. I simply wanted to opt out and close my account, because I could not afford the 250% increase in minimum payment they were trying to force upon me without my consent. I was then transferred to their alternate options personnel in Texas, who told me they could help me get a lower monthly payment, if I provided them some financial income/expense data to support the hardship the increased payment would create. After providing enough information to show that there was not enough income at the end of the month to pay the increased amount, they stated that my income was insufficient to sustain the 3.99% rate even with the 2% minimum payment!! Based on this, they said I did not qualify for any reduced minimum payment and I asked to speak with a manager. I was transferred to "Melissa" who was the supervisor I spoke to. She refused to provide her last name or employee ID. She told me that she was as high up the management chain as I could get to resolve this issue and that since they had determined that I was not financially able to sustain the current 3.99% payment, then I was ineligible for any other options and thus the 250% increas of my minimum payment would stand and was due on oh yeah, 9/11/09, I would like to ask Chris for some specifics on his letters he sent that seemed to work for him, because I told "Melissa" that other individuals had requested to opt out and close their accounts with the same terms they agreed to and she flat out told me that is not true, NOBODY can opt out, she said, per upper management directions. She said she can only enforce what Chase Management told her to do. I called Chase this weekend to verbally notify them that I had already written them via their on line “contact us” web links that I did not accept their change in terms and requested them to close my account and opt out. Of course they told me I could not opt out, but they could refer me to their alternate options personnel to see if I qualified for a lower minimum payment. This was all another fasad for the lead in to their desire to change my fixed 3.99% rate life of the loan terms for their offered 7.99% with a 2% minimum payment term. I told them I was not interested in increasing my interest rate, because the 3.99% rate based on a minimum payment of 2% of the last statement balance was what they offered and I had already accepted. I simply wanted to opt out and close my account, because I could not afford the 250% increase in minimum payment they were trying to force upon me without my consent. I was then transferred to their alternate options personnel in Texas, who told me they could help me get a lower monthly payment, if I provided them some financial income/expense data to support the hardship the increased payment would create. After providing enough information to show that there was not enough income at the end of the month to pay the increased amount, they stated that my income was insufficient to sustain the 3.99% rate even with the 2% minimum payment!! Based on this, they said I did not qualify for any reduced minimum payment and I asked to speak with a manager. I was transferred to “Melissa” who was the supervisor I spoke to. She refused to provide her last name or employee ID. She told me that she was as high up the management chain as I could get to resolve this issue and that since they had determined that I was not financially able to sustain the current 3.99% payment, then I was ineligible for any other options and thus the 250% increas of my minimum payment would stand and was due on oh yeah, 9/11/09, I would like to ask Chris for some specifics on his letters he sent that seemed to work for him, because I told “Melissa” that other individuals had requested to opt out and close their accounts with the same terms they agreed to and she flat out told me that is not true, NOBODY can opt out, she said, per upper management directions. She said she can only enforce what Chase Management told her to do.

]]> By: Sheri Beck http://www.changeinterms.com/2009/01/07/get-out-opt-out-bail-out-freak-out-chase-you-have-options-too/comment-page-1/#comment-1329 Sheri Beck Tue, 23 Jun 2009 23:27:41 +0000 http://www.changeinterms.com/?p=363#comment-1329 Hi, has anything changed on this? I just got the notice from Chase today that they are raising my minimum payment from 2% to 5%, which will be $700 more per month. Has the opt out happened? thanks so much! Please send reply to my email at sbeck45@msn.com. ThANKS Hi, has anything changed on this? I just got the notice from Chase today that they are raising my minimum payment from 2% to 5%, which will be $700 more per month. Has the opt out happened? thanks so much! Please send reply to my email at sbeck45@msn.com. ThANKS

]]> By: ChangeinTerms.com http://www.changeinterms.com/2009/01/07/get-out-opt-out-bail-out-freak-out-chase-you-have-options-too/comment-page-1/#comment-1005 ChangeinTerms.com Fri, 24 Apr 2009 14:27:49 +0000 http://www.changeinterms.com/?p=363#comment-1005 [...] hit” against Chase on national TV about the missing opt out for 400,000 customers, despite the testimony that Chase executives delivered before Congress.  As regular ChangeInTerms.com site visitors are aware, I have mentioned this “smoking [...] [...] hit” against Chase on national TV about the missing opt out for 400,000 customers, despite the testimony that Chase executives delivered before Congress.  As regular ChangeInTerms.com site visitors are aware, I have mentioned this “smoking [...]

]]> By: “Takin’ it to the streets”: Daily-Protest.com site chronicles another protester’s fight against Chase – ChangeinTerms.com http://www.changeinterms.com/2009/01/07/get-out-opt-out-bail-out-freak-out-chase-you-have-options-too/comment-page-1/#comment-909 “Takin’ it to the streets”: Daily-Protest.com site chronicles another protester’s fight against Chase – ChangeinTerms.com Wed, 15 Apr 2009 18:37:28 +0000 http://www.changeinterms.com/?p=363#comment-909 [...] but there have been noticeable gaps relative to center-piece issues, such as the missing “opt out.”  We must therefore wage our war in grassroots fashion, “takin’ it to the [...] [...] but there have been noticeable gaps relative to center-piece issues, such as the missing “opt out.”  We must therefore wage our war in grassroots fashion, “takin’ it to the [...]

]]> By: Dr Robert Lahm http://www.changeinterms.com/2009/01/07/get-out-opt-out-bail-out-freak-out-chase-you-have-options-too/comment-page-1/#comment-206 Dr Robert Lahm Thu, 12 Feb 2009 01:55:54 +0000 http://www.changeinterms.com/?p=363#comment-206 Hi Scott, This whole site is, in effect, my "change in terms" notice to all abusive credit card companies! You can see all of my correspondence to Chase in a "package" <a href="http://changeinterms.com/pdfs/Lahm-v-Chase_PACKAGE_with_Exhibits.pdf" rel="nofollow">here</a>. This is no longer a game of "softball," we're fighting for every single account holder (including millions of small businesses), and I'm not planning to stop until Chase as well as the rest of the credit card industry is the "team that goes home in defeat." Humm, I usually avoid asking my wife if she thinks I'm "nuts" (I'm glad a few of us have the moxie to fight, however, so kidding aside, I'm proud to have met you here, and I wish you and your family the best, including your dad). Take care. Hi Scott,

This whole site is, in effect, my “change in terms” notice to all abusive credit card companies! You can see all of my correspondence to Chase in a “package” here. This is no longer a game of “softball,” we’re fighting for every single account holder (including millions of small businesses), and I’m not planning to stop until Chase as well as the rest of the credit card industry is the “team that goes home in defeat.”

Humm, I usually avoid asking my wife if she thinks I’m “nuts” (I’m glad a few of us have the moxie to fight, however, so kidding aside, I’m proud to have met you here, and I wish you and your family the best, including your dad). Take care.

]]> By: Scott http://www.changeinterms.com/2009/01/07/get-out-opt-out-bail-out-freak-out-chase-you-have-options-too/comment-page-1/#comment-202 Scott Wed, 11 Feb 2009 22:20:08 +0000 http://www.changeinterms.com/?p=363#comment-202 I did this to my dad's HMO years ago when they refused treatment for my father. "Blue Cross is screwing with my dad's health! Ask me how!" Within three minutes, someone came out of the office and I got approval in 20 minutes. I am trying to get my wife to come with me tomorrow to video record it, but she thinks I am nuts. As long as I do not interfer with their business, perfectly legal. Just like with HMOs... you have to play hardball with the credit card company sometimes. Dr. Lahm... Have you thought about sending Chase your own change of terms and conditions? Sending it certified and telling them can not opt out? If they can do this to us, why cant we do it to them. I did this to my dad’s HMO years ago when they refused treatment for my father. “Blue Cross is screwing with my dad’s health! Ask me how!”

Within three minutes, someone came out of the office and I got approval in 20 minutes.

I am trying to get my wife to come with me tomorrow to video record it, but she thinks I am nuts. As long as I do not interfer with their business, perfectly legal.

Just like with HMOs… you have to play hardball with the credit card company sometimes.

Dr. Lahm…

Have you thought about sending Chase your own change of terms and conditions? Sending it certified and telling them can not opt out? If they can do this to us, why cant we do it to them.

]]> By: Dr Robert Lahm http://www.changeinterms.com/2009/01/07/get-out-opt-out-bail-out-freak-out-chase-you-have-options-too/comment-page-1/#comment-200 Dr Robert Lahm Wed, 11 Feb 2009 22:10:39 +0000 http://www.changeinterms.com/?p=363#comment-200 Hi Scott, If you are really, really serious about picketing, I really hope you know someone with a video camera (and might be willing to YouTube yourself in action)! You might also call some news media persons, ahead of time, and suggest that they might want to send out a photographer. If you get any coverage, the band of Chase "resistors" who are working on this site would certainly appreciate a "shout out." For now, I salute you. Bless you. Hi Scott,

If you are really, really serious about picketing, I really hope you know someone with a video camera (and might be willing to YouTube yourself in action)! You might also call some news media persons, ahead of time, and suggest that they might want to send out a photographer. If you get any coverage, the band of Chase “resistors” who are working on this site would certainly appreciate a “shout out.” For now, I salute you. Bless you.

]]> By: Scott http://www.changeinterms.com/2009/01/07/get-out-opt-out-bail-out-freak-out-chase-you-have-options-too/comment-page-1/#comment-198 Scott Wed, 11 Feb 2009 21:18:56 +0000 http://www.changeinterms.com/?p=363#comment-198 I got one of those notices also. Went not where with them on the phone. They hang up, I would call back. Played this game for two hours with 17 different reps. Tomorrow, I am going to the Chase branch with a picket sign stating "JP Morgan / Chase screwed me over! Ask me how!" I will stand on the sidewalk in front of their bank starting at 9am. I got one of those notices also. Went not where with them on the phone. They hang up, I would call back. Played this game for two hours with 17 different reps.

Tomorrow, I am going to the Chase branch with a picket sign stating “JP Morgan / Chase screwed me over! Ask me how!”

I will stand on the sidewalk in front of their bank starting at 9am.

]]> By: Dr. Robert Lahm in the New York Times — Not enough space to talk about Chase – ChangeinTerms.com http://www.changeinterms.com/2009/01/07/get-out-opt-out-bail-out-freak-out-chase-you-have-options-too/comment-page-1/#comment-133 Dr. Robert Lahm in the New York Times — Not enough space to talk about Chase – ChangeinTerms.com Sun, 01 Feb 2009 22:41:24 +0000 http://www.changeinterms.com/?p=363#comment-133 [...] it against losses, or against the very customers whose relationships, if they were managed “fairly,” ethically and responsibly, would prevent those losses from occurring in the first place?  [...] [...] it against losses, or against the very customers whose relationships, if they were managed “fairly,” ethically and responsibly, would prevent those losses from occurring in the first place?  [...]

]]> By: Dr Robert Lahm http://www.changeinterms.com/2009/01/07/get-out-opt-out-bail-out-freak-out-chase-you-have-options-too/comment-page-1/#comment-95 Dr Robert Lahm Sat, 24 Jan 2009 22:57:25 +0000 http://www.changeinterms.com/?p=363#comment-95 Okay, for those who need to see the actual change in terms notice, <a href="http://changeinterms.com/pdfs/Chase-Change-in-Terms_Finance-Charge-5-percent-minimum-payment.pdf" rel="nofollow">here is a scanned copy</a>. Okay, for those who need to see the actual change in terms notice, here is a scanned copy.

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