Comments on: For those who wish to complain about Chase to an Attorney General’s Office http://www.changeinterms.com/2008/12/23/for-those-who-wish-to-complain-about-chase/ Now We're Coming After You Thu, 19 Jan 2012 05:54:43 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Mr. Do http://www.changeinterms.com/2008/12/23/for-those-who-wish-to-complain-about-chase/comment-page-1/#comment-1803 Mr. Do Sun, 08 Nov 2009 00:28:58 +0000 http://www.changeinterms.com/?p=216#comment-1803 My VISA card has annual fee $60, after one year which is 08/01/2009. I called the customer service before 08/01/2009 and I was advised that there is 60 days I can continue using the card. I closed the account later within 30 days. There are three people using this account: My wife, daughter and I. My wife contiued using the card after I closed the account because she has other credit cards that she is using at the same time and she got confused which card is closed. I later found that the card was not closed and requested the card be closed immediately on 10/14/2009. Each time when I made the phone call to close the account, the customer service representative told me that I will receive the refund check in the mail. I later found that they refused to refund the fee with the reason that the account was not closed until 10//15/2009 after 60 days. Damage Resulting = I paid $60 for the service that I can not use since I have moved out of the country. My VISA card has annual fee $60, after one year which is 08/01/2009. I called the customer service before 08/01/2009 and I was advised that there is 60 days I can continue using the card. I closed the account later within 30 days. There are three people using this account: My wife, daughter and I. My wife contiued using the card after I closed the account because she has other credit cards that she is using at the same time and she got confused which card is closed. I later found that the card was not closed and requested the card be closed immediately on 10/14/2009. Each time when I made the phone call to close the account, the customer service representative told me that I will receive the refund check in the mail.

I later found that they refused to refund the fee with the reason that the account was not closed until 10//15/2009 after 60 days.
Damage Resulting = I paid $60 for the service that I can not use since I have moved out of the country.

]]> By: Brian B http://www.changeinterms.com/2008/12/23/for-those-who-wish-to-complain-about-chase/comment-page-1/#comment-1453 Brian B Fri, 21 Aug 2009 13:32:44 +0000 http://www.changeinterms.com/?p=216#comment-1453 I had a fixed payment rate and autopay setup. When I went to change the amount of autopay to increase the payments, I had to cancel the autopay to start it up again. I did this all on the same day, 3 days before the due date. The system did not start the autopay, and it said I was late, even though it showed an autopay setup. My interest went to %22. No one would reverse this, even though they all agreed that I was never late and that the autopay was set up. Chase is a horrible company and very unfair. Do not open an account with them. I had a fixed payment rate and autopay setup. When I went to change the amount of autopay to increase the payments, I had to cancel the autopay to start it up again. I did this all on the same day, 3 days before the due date. The system did not start the autopay, and it said I was late, even though it showed an autopay setup. My interest went to %22. No one would reverse this, even though they all agreed that I was never late and that the autopay was set up. Chase is a horrible company and very unfair. Do not open an account with them.

]]> By: Lisa Helme http://www.changeinterms.com/2008/12/23/for-those-who-wish-to-complain-about-chase/comment-page-1/#comment-1428 Lisa Helme Tue, 18 Aug 2009 20:05:25 +0000 http://www.changeinterms.com/?p=216#comment-1428 I would like to register a complaint about Chase and their excessive fees and charges. I have had a credit card with them for several years. It has a small max ($400) and I pay it off monthly in full. In this past month I incurred a $39.00 overlimit fee, on top of a $10.00 transfer fee because they drew $12.99 into my checking account to cover an overdraft. When I complained they would not refund the fee. I got boilerplate from India in response to my written complaints. I've bankied with Chase for 20 years and its as if they have gone mad. They are fee crazed and wringing out every cent from their customers. Their CS reps are ill-informed and un-empowered, even at the supervisor level. They hide behind the mantra that they are following the law. This needs to be changed and consumers need protection. This not about regulation who they have to lend money to, it's about protecting David when he is already in the hands of, and at the mercy of, Goliath. Sincerely, Lisa Helme I would like to register a complaint about Chase and their excessive fees and charges. I have had a credit card with them for several years. It has a small max ($400) and I pay it off monthly in full. In this past month I incurred a $39.00 overlimit fee, on top of a $10.00 transfer fee because they drew $12.99 into my checking account to cover an overdraft. When I complained they would not refund the fee. I got boilerplate from India in response to my written complaints.

I’ve bankied with Chase for 20 years and its as if they have gone mad. They are fee crazed and wringing out every cent from their customers. Their CS reps are ill-informed and un-empowered, even at the supervisor level.

They hide behind the mantra that they are following the law. This needs to be changed and consumers need protection. This not about regulation who they have to lend money to, it’s about protecting David when he is already in the hands of, and at the mercy of, Goliath.

Sincerely,

Lisa Helme

]]> By: david http://www.changeinterms.com/2008/12/23/for-those-who-wish-to-complain-about-chase/comment-page-1/#comment-1386 david Sun, 02 Aug 2009 02:51:32 +0000 http://www.changeinterms.com/?p=216#comment-1386 chase is very bad campony wamu was 100 times better know since they chase took over all the people iknow has either been lied to or charge overload fees to close some of there acounts chase is very bad campony wamu was 100 times better know since they chase took over all the people iknow has either been lied to or charge overload fees to close some of there acounts

]]> By: nc attorney general consumer protection | Digg hot tags http://www.changeinterms.com/2008/12/23/for-those-who-wish-to-complain-about-chase/comment-page-1/#comment-2 nc attorney general consumer protection | Digg hot tags Sat, 27 Dec 2008 17:18:42 +0000 http://www.changeinterms.com/?p=216#comment-2 [...] Vote For those who wish to complain about Chase: [...] [...] Vote For those who wish to complain about Chase: [...]

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